Privacy Policy — Version 2.0

No Data Selling

Your information is never sold or transferred to third parties under any circumstances.

Dual-Channel Storage

Form data is stored securely via both email and a secure database simultaneously.

Full User Control

You can request access, correction or deletion of your data at any time.

HTTPS & Encryption

All communications are fully secured and encrypted via HTTPS protocol.

What Data Do We Collect From You?

Happy Melk collects the following data during your interactions with the platform:

Data Type	Examples	Collection Method	Category
Identity Information	First name, last name	Platform forms	Form
Contact Information	Mobile number, email address	Platform forms	Form
Geographic Information	City, province, country	Platform forms	Form
Request Information	Property type, budget, investment goal	Platform forms	Form
Research Data	Project title, idea summary, needs	Research form	Form
Business Data	Province, experience, capital (franchise)	Franchise form	Form
Technical Metadata	User Agent, language, timezone, screen resolution	Automatic — browser	Automatic
Analytics Data	Pages visited, duration, traffic source	Google Analytics / Clarity	Tracking

Happy Melk never collects or stores sensitive financial information such as bank account numbers, payment card details or passwords.

Form Data, Technical Fields & Metadata

Every form on the Happy Melk platform — in addition to user-entered data — automatically records the following technical information:

client_user_agent: Browser type and operating system
client_language: Language configured in the browser
client_timezone: Device timezone
client_screen: Screen resolution
client_referrer: URL of the page you navigated from before reaching the form
submitted_at: Exact form submission timestamp (ISO 8601)

Form	Page	Key Fields
Property Consultation	consult.html	Name, phone, topic, area, budget, message
Quick Contact	contact.html	Name, contact info, subject, message
Cooperation Request	cooperation.html	Name, phone, email, cooperation type, region
Research / Idea	research.html	Name, email, request type, title, summary, needs[]
International Consult AR	ar/consult.html	Name, phone, country, budget, goal
International Consult EN	en/consult.html	Name, phone, country, budget, goal

Technical metadata is used solely to improve service quality, diagnose technical issues and ensure system security — it is never used to identify individual users.

How We Use the Data We Collect

The information we collect is used exclusively for the following specific and limited purposes:

Delivering requested services: Responding to consultation, contact, cooperation, franchise and research forms.
Platform improvement: Analysing user behaviour to enhance content and user experience.
Franchise application assessment: Reviewing the eligibility of regional agency applicants.
Research idea evaluation: Reviewing proposals submitted to the Innovation & Research Centre.
Security: Identifying suspicious activity and preventing misuse.
General statistics: Anonymous aggregated reports for service improvement.

Happy Melk never uses your information for third-party advertising, unrelated mass marketing or commercial profiling of users.

Dual-Channel Storage — Email + Database

Data from all Happy Melk forms is received and stored through two parallel channels:

Channel 1 — Email: Form data is sent via PHP handler to the Happy Melk team's inbox. This channel ensures data is received even if a database issue occurs.
Channel 2 — Database: Data is stored in a secure database to enable systematic tracking, archiving and management of requests.

Success policy: A form submission is considered successful if at least one of the two channels receives the data successfully. This minimises the chance of lost requests to near zero.

Database tables are separate for each form type: consult_requests and research_requests. Access to these tables is restricted exclusively to the Happy Melk internal team.

Sharing Information with Third Parties

Happy Melk shares users' personal information only in the following limited and necessary cases:

Happy Melk internal team: Experts and specialists directly dealing with your request.
Essential service providers: Hosting and email services (under confidentiality protocols).
Google Analytics / Microsoft Clarity: Aggregated anonymous statistics (full IP addresses are not stored).
Legal requirements: In response to an official request from judicial authorities in the Islamic Republic of Iran.

General principle: Your information is never sold, rented or transferred. Any sharing is limited to the minimum necessary and for a defined purpose.

Cookies, Analytics & Tracking Tools

Happy Melk uses the following tools to improve user experience and analyse website performance:

Tool	Purpose	Data Collected	Category
Google Analytics 4	Statistical visitor analysis	Pages visited, duration, device (aggregated, anonymous)	Tracking
Microsoft Clarity	User behaviour recording (heatmap, sessions)	Mouse movement, clicks, scrolling (anonymous)	Tracking
Essential Cookies	Basic website functionality	Session and navigation settings	Essential

You can manage or disable non-essential cookies in your browser settings. To opt out of Google Analytics: tools.google.com/dlpage/gaoptout

Data Security & Retention Periods

Happy Melk employs multiple security measures to protect user data:

HTTPS: All communications between your browser and our server are encrypted.
Restricted access: Only authorised members of the internal team may access personal data.
Data separation: Database tables are separate for each form type.
Regular backups: Backup copies are maintained with controlled access.

Retention periods:

Consultation and contact data: up to 2 years from the last interaction
Franchise and research data: until end of evaluation process + 1 year
Analytics data: per Google Analytics policy (14 months) and Clarity (13 months)
Deletion requests: processed within a maximum of 30 business days of receipt

No digital system is 100% secure. In the event of a material security breach, affected users will be notified as soon as possible.

Your Rights as a User

Under our principles of accountability and transparency, you have the following rights:

Right of Access

You can request a copy of all your stored information — including data from consultation, research and franchise forms.

Right to Rectification

If any stored information is inaccurate, you can request a correction at any time.

Right to Erasure

You can request the complete deletion of all your personal data from our systems.

Right to Object

You can opt out of processing your data for specific purposes — including marketing communications.

To exercise any of these rights, contact us via the contact form or email info@happymelk.com. We will respond within a maximum of 30 business days.

International Services Data (AR/EN)

International consultation forms (Arabic version and English version) — in addition to the standard fields — collect the following additional information:

The applicant's country of residence
Investment objective (residency / investment / holiday home / other)
Investment budget range
Request language (source_lang: ar | en)

International users should be aware that Happy Melk operates under Iranian law. This platform's privacy policy is governed by the laws of the Islamic Republic of Iran, and Happy Melk is not obligated under any foreign regulatory framework (EU GDPR, UAE or Saudi regulations, etc.).

Nevertheless, Happy Melk adheres to the spirit of international privacy principles and provides equivalent rights to international users.

Users Under 18 Years of Age

Happy Melk's services — including property consultation, franchise and research — are designed for individuals aged 18 and over.

We do not knowingly collect personal data from users under 18.
Form submission by users under 18 is not permitted.

If we discover that personal data of a user under 18 has been collected without parental consent, that data will be deleted immediately and completely. Parents can submit a deletion request via info@happymelk.com.

Changes to This Policy — Version History

Happy Melk may update this policy. In the event of material changes, the "Last Updated" date will change and a notice will be published on the site.

Version	Date	Key Changes
1.0	2024	First version — covering consultation, contact and cooperation
2.0	July 2026	Added: franchise data, research data, AR/EN international services, technical metadata fields, dual-channel storage, tracking tools table, international user rights, three-language hreflang

The version published on the site is always the latest official version. Continued use of the platform after a new version is published constitutes acceptance of the changes.

Privacy Contact

For any questions, concerns or to exercise your data rights, contact us through the following channels:

Email (preferred): info@happymelk.com
Online contact form: happymelk.com/en/contact.html
Telegram: @happy_melk
WhatsApp: +98 935 623 8287

Please start your email subject with "Privacy Request" for a faster response. Response time: maximum 30 business days.

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Have a Question or Concern About Privacy?

The Happy Melk team is ready to respond to and handle all requests related to your personal data.

Send Message

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